Frequently Asked Questions

Have questions about our Zendesk Help Center Themes? This FAQ section covers everything you need—from installation support and customization options to licensing, updates, and multilingual compatibility. Get clear answers to help you choose the best theme for your brand.

It takes just 2–5 minutes.

  • Go to Guide Admin → Customize Design
  • Upload theme (ZIP file)
  • Publish

Yes. Every theme has a live preview demo, so you can explore all features before buying.

Sure! Adding content to your Help Center is a core Zendesk functionality. Our Zendesk Help Center themes don’t affect any content.

Yes. Just email us at (info@grow-shine.com) with your purchased email, and we would send you the files.

Yes we do, you can also purchase one of our customization service, so we will change the theme according to your needs and brand guidelines. All of our Zendesk Themes are responsive.

Sure you can. You can see the online theme installation guide, if you need any help, our team will always help you. All premium themes come with free installation services.

Generally, 2-3 working days after the specification has been defined.

Installation will not affect the content or availability of your Help Center. Changes will be published immediately. Only layout will be change.

Yes, it’s possible to install a theme without publishing. So you can check it in the preview mode with your content.

You can customize the theme by yourself or you can just email us. We’ll update colors as per your need and give us your brand guidelines.

In our themes you can update your colors easily without touching any code.

Please feel free to contact us (help@grow-shine.com), and we would help you. If you want dedicated support then you have to purchase our Maintenance Plan.

Once you have completed the purchase, you can download the theme files from your account section on themes.grow-shine.com.

Yes, you can. Using the same features like as Zendesk Copenhagen Help Center theme.

We currently support PayPal, a commonly used method for online payments. Secure and trusted.
In future, we would add support to Payoneer gateway. If you are from India or countries (where PayPal doesn’t work), please get in touch (info@grow-shine.com), and we would work out a way to get our Zendesk® Themes in your hands.

Yes, you can purchase it whenever you want.

No. You’ll need to purchase the Zendesk® plan subscription and template separately.

Yes. Our all themes are fully compatible with multilingual features.

Whenever a theme update is released, you get free lifetime updates.
You can download the latest version anytime.

Yes. Our themes are optimized for:

  • Fast loading
  • Clean and semantic code
  • SEO-friendly structure
  • Better article readability
  • Enhanced navigation

Yes. If you want a unique, branded experience, we offer complete custom Zendesk Guide design & development, including:

  • Custom layouts
  • Homepage hero sections
  • Interactive search experience
  • Custom blocks & widgets
  • Full branding & UI/UX

Yes. If the theme doesn’t work as described and we cannot fix the issue, we offer a 100% refund within 7 days of purchase.

No. Each purchase includes a single-domain license. If you manage multiple brands or instances, we offer discounted Multibrand License plan.

Yes. You get full access to the theme source code (only in Developer license), so you can freely modify any part of the design or functionality.

Yes. All themes are frequently updated to stay compatible with Zendesk’s latest features, including:

  • Zendesk Guide templating v4
  • Theme settings
  • Image galleries
  • Multilingual content
  • Custom blocks
  • Article/section templates
  • Generative answers (AI-search)

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