Questions You Want To Know

It takes just less than 15 minutes. To installation a custom theme with existing content. We provide free installation services to our Premium theme and plugin users.

Yes we have made our best effort to make Zendesk® Themes SEO friendly by using semantic markup, and valid standard code. However, there’s always more to improve because content is the king when it comes to search-engines, and user-engagement.

Sure! Adding content to your Help Center is a core Zendesk functionality. Our Zendesk Help Center themes don’t affect any content.

Yes. You can download the file from your account section on www.themes.grow-shine.com, or you can send your order-id or invoice-id to us (help@grow-shine.com), and we would send you the files.

Yes we do, you can also purchase one of our customization service, so we will change the theme according to your needs and brand guidelines. All of our Zendesk Themes are responsive.

Sure you can. You can see the online theme installation guide, if you need any help, our team will always help you. All premium themes come with free installation services.

Generally, 2-3 working days after the specification has been defined.

Installation will not affect the content or availability of your Help Center. Changes will be published immediately. Only layout will be change.

Yes, it’s possible to install a theme without publishing. So you can check it in the preview mode with your content.

You can customize the theme by yourself or you can just email us. We’ll update colors as per your need and give us your brand guidelines.

In our themes you can update your colors easily without touching any code.

Please feel free to contact us (support@grow-shine.com), and we would help you. If you want dedicated support then you have to purchase our Maintenance Plan.
Once you have completed the purchase, you can download the theme files from your account section on themes.grow-shine.com.

Yes, you can. Using the same features like as Zendesk Copenhagen Help Center theme.

We currently support Stripe and PayPal, a commonly used method for online payments. Secure and trusted. In future, we would add support to Payoneer gateway. If you are from India or countries (where PayPal doesn’t work), please get in touch (info@grow-shine.com), and we would work out a way to get our premium Zendesk® Themes in your hands.

Yes, you can purchase it whenever you want.

No. You’ll need to purchase the Zendesk® plan subscription and template separately.

Yes. Our all themes are fully compatible with multilingual features.

We offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. If you have any questions about the theme, please contact us before the purchase.

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